Help Centre

How do I set up my profile?

Once your account is created and you’ve set a username, the next step is to set up your profile page.

Go to your profile page by tapping on the circular icon on the bottom right of your screen. 

On this page, you can change your profile picture by tapping on the camera icon attached to it and you can change your name and biography by tapping on “edit profile.”

That’s it! Your profile is now ready to go!

How do I create an account?

Creating an account on the Pictta app is quick and easy.

When you open up the app, you should be greeted with the login screen. Tap on “Sign up / Log in with email.

Enter your email address and you should be sent a verification email, enter the 6-digit code you receive and set a username.

That’s it! You’re now all set up on the Pictta app!

How do I buy an NFT?

Like a piece and want to own it?

There are two types of sale methods on Pictta, on offer and fixed price. 

Fixed Price:


When you’ve found the NFT you’d like to purchase, tap on “Buy now.” 

This will lead you to the payment and confirmation process. Follow the process by choosing your payment method, entering your details and confirming all the important details. 

On offer:


If you find an NFT you like and it is on auction, you’ll have to first make an offer to the holder. 

Tap on “Make an offer” and enter the amount you want to offer the user.

Congratulations! You’ve just bought your first NFT on Pictta. 

What payment options do you accept?

The Pictta app supports payments in both fiat currency (via. credit/debit card) or in cryptocurrency (via. USDC).

Please note: When using fiat currency, your bank may include extra charges. Pictta does not control these charges, you will have to contact your respective banks for more information on their charging structure.

How can I top up my wallet?

Topping up your wallet on the Pictta app takes just a few taps. 

Go to your profile page, and on the top right, you should see a wallet icon. Tap on the wallet icon. 

On the wallet page, tap on “Top up”, select your payment method and follow the instructions to complete the top up process.

Nice work! You’ve just topped up your wallet on the Pictta app. You can now start buying NFTs!

Where can I find the transaction hash for an NFT?

One of the attractive features of NFTs is being able to verify their legitimacy through blockchain. 

On the Pictta app, we’ve made it simple for anyone to find and search up a transaction hash for any NFT. 

To do this, look for “TX hash” under the NFT you want to validate and tap on it. 

Great! You should now be redirected to the transaction hash on Flow Blockchain Explorer.

How can I tell if a creator or collection is verified?

We can understand how important it is to make sure the NFTs you’re buying are authentic and the real deal. You can follow the steps below to verify an artist or collection. 

Open up the page of the NFT you want to purchase. 

Look for the tab “About the creator” and tap on it. In the dropdown you should see whether or not the artist is verified. 

Please note:
Although we try our best to ensure that no unauthentic work is minted to the Pictta app, sometimes work can get past us. It’s important to always check before making a purchase, Pictta will not be responsible for any unauthentic artwork bought on the platform.

How can I report fraudulent content?

The community is just as important as the Pictta team when it comes to reporting and taking down fraudulent content. By working together, we can ensure a safe and smooth experience when purchasing and exploring NFTs. 

To report fraudulent content, scroll down to the bottom of the NFTs page and tap on “Got an issue? Report here”

How do I mint/create an NFT and list it?

Want to become a creator on the Pictta app? That’s great! Let’s show you how to mint your very first NFT.

To mint an NFT, tap on the plus icon on the bottom of your screen

You’ll be taken to the NFT item creation page. This page will allow you to upload your NFT file, name it and add a description. 

To learn more about accepted NFT file formats and sizes, please read this article.

After completing those fields, you’ll be able to customize the sale settings of your NFT. This includes the number of editions you want to mint, how you’d like to list it and its price. 

Confirm the details of the NFT and tap on “Create”

Woo hoo! You’ve now minted your first NFT.

Is there a fee to mint/create an NFT on Pictta?

Not at all, we offer gasless minting, so that you don’t have to pay when creating and listing your work on the Pictta platform.

Are spin-offs, homages or remix NFTs allowed?

This article explains and looks at how Pictta views spin-off collections and homages to well established artworks. 

What is Fair Use?

Looking at fair use as a whole, it means using copyrighted material (such as well-known characters from movies) in a transformative way. This means for uses such as commentary, criticism, education or parody.

What does Fair Use mean for NFTs?


In the context of NFTs, it is important to ask yourself these following questions before you create your NFT collections:

• Do you own the rights for all assets used in your work?
• If not, does your use of the assets relate back to fair use? (e.g. does it add a new expression, meaning or message to the original work?)
• Does your use of copyrighted work reflect negatively on the original owners of the copyrighted material?
• Do you have permission to use the copyrighted material?
• If you are modifying an existing collection, do you own the original NFT in your wallet?

Please note:
Simply adding a photo filter or text to an image does not qualify as fair use. This includes disclaimers such as “not original work” or “all rights go to the original creator.”

Are explicit & sensitive NFTs allowed?

As of currently, explicit and sensitive artwork such as adult-themed and NSFW content is not allowed on the Pictta app. 

However, in future updates we will allow such content once an age verification system is in place. 

Please note:
Once we allow such content, Pictta holds the right to determine what content is deemed explicit or sensitive. Such content will be treated differently and it will only be available to users aged 18 years and older.

How do I withdraw from my account?

In order to withdraw from your account, go to your profile page and tap on the wallet icon on the top right. 

Once into the wallet page, tap on withdraw and follow the instructions to get your withdrawal.

To see which currencies the Pictta app supports for withdrawals, please refer to this article. 

Please note:
In order to withdraw from your wallet, you must first complete Pictta’s KYC process to verify your identity.

What currencies can I withdraw into?

You can withdraw your funds on Pictta to another existing wallet or into your bank account via bank wire.

What blockchain does Pictta support?

At the moment the Pictta app supports the Flow blockchain network. Many popular projects such as NBA Top Shots and CryptoKitties are built on the same blockchain.

We will be looking at adding more blockchain support over time. 

What file types and sizes does the app support?

We support image files in the format of PNG, JPEG and GIF.

Do I need a wallet to use Pictta?

Not at all! When you sign up for Pictta, you will automatically be assigned a unique wallet to use on the app. 

Please note: If withdrawing with Cryptocurrency, you will need an external wallet to receive your withdrawal.

Are there any fees associated with the app?

The Pictta app is a free-to-use app that only charges on transactions. Users can explore and create for free. Charges are 2-5% on each transaction. 

However, we can’t guarantee charges associated with your bank. In order to see bank charges, please contact your respective banks. 

Where can I see all my transactions?

To see all your transactions on the Pictta app, go to your profile and tap on the wallet icon on the top right. 

On this page you should see all your transactions, as well as any pending ones.

How can I contact Pictta?

To contact Pictta regarding any partnerships, please email marketing@pictta.com